YHAP FAQ
1. What is youhaveaproject.com?
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It's an online design contest marketplace between buyers and sellers of different type
of services from all over the world. It helps buyers: graphic designers, web
designers, programmers, photographers and business owners to develop
their projects. With this purpose we find sellers of different type of
services who are freelance workers (these are independent workers who are
hired not on salary but on project basis): programmers, copywriters, web
designers and translators. They help making the projects at the most
convenient for the buyers price . As a result the best work is done at the
best price
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Fill in special boxes with your name, e-mail, country and
city you're from. You also are to read carefully the Terms and Conditions of
our service and mark that you agree with them.
Then you need to confirm your e-mail address. You'll get a
verification link on your e-mail and you should click on it.
Fill the boxes with some more information
about yourself (like your name, your company name and your password).
Then you may give some more information about your project but it's not
necessary. That is your service provider profile (area of expertise, your
skills as a provider and other things which you'll be asked). Remember not
to give any contact information according to our Terms and Conditions.
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3. How does it work for Service Buyer?
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Register a FREE account
Login into your account and post your project
Pick a service provider and wait for service provider's acceptance of the project
Once service provider accepts the project, we will send you their email so
you can communicate with them directly
Deposit money into the escrow payment system so service provider have more
confidence working with you
Receive the work from service providers
Transfer money to service providers using our escrow payment system
Give rating and comment on the service providers
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4. How does it work for Service Provider?
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Register a FREE account
Login into your account and place bid on the project
Once the service buyer picks your bid, accept the project
We will send you the service buyer's email so you can communicate with
them directly
You may request service buyer to deposit money into the escrow payment
system
Start working once you see there is money in your escrow account
Deliver the project and RECEIVE MONEY
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5. Why is it so important to use the escrow payment system?
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When money is deposited into the escrow payment system,
service buyers will transfer money to service providers ONLY when they are
satisfied with the work. However, service buyers cannot withdraw money from
the escrow account unless the contract is cancelled from both parties or a
reasonable explanation is provided.
Our escrow system greatly reduces the risk that Service buyers do not
get their project completed after money is sent out Service providers do not receive their compensation after the project is completed
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6. What are the benefits of listing Feature Project?
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Listing feature project greatly increase the chance of receiving bids, and it gives confidence to
Service Providers that you are serious about getting this done. There is a
blue feature sign next to the project title, in the near future we will also
include feature projects in our RSS feeds so they would be viewable in
websites that promote youhaveaproject.com
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7. Why should I become a Premium Member?
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Frequent service providers can save more since no commission will be charged
Premium members usually will gain more confidence from Service Buyers as many features are ONLY available
to Premium Member Premium members are marked with special sign
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8. How do I become a Premium Member?
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It's free to become a Premium member. No monthly fee for the Premium membership. You may cancel the premium membership anytime.
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9. How much will I have to pay youhaveaproject.com?
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It''s FREE to join youhaveaproject.com!!!
Regular Projects: It is FREE for service buyers.
Premium Members: There is no monthly fee for Premium Members.
Deposit Service Charge: No Withdrawal Service Charge: No withdrawal fee.
Prices are subjected to changes.
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10. Why is my account temporarily suspended?
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The most common reason is that you have posted contact information on our
site. That is not allowed. Contact us and we will work on making your account
activated again.
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11. What currency are you using?
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All prices are listed in USD currency. When you make a deposit, even when you do not have USD in your Paypal or Credit
Card account, they will still automatically change it to USD.
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12. How do I post a project?
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Login to your account and choose the "Post Project" option
Clearly state your requirements, i.e.: price range, delivery time,
database, operating system
You may post your project as Feature Projects
so service provider will have more confidence working with you
Other features are also available when posting, and they are very self
explanatory
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13. How do I ask questions before selecting a provider?
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Login to your account and go to the page that displays your project
You may communicate with service provider through the private message
system [View PM | Post PM]
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14. How do I pick a service provider?
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Login to your account
Go to "Account Area"
On the Account Menu, go to "Buyer Activity"
Pick the service provider, and wait for their acceptance of the project
Once service provider accepts the project, we will send you their email
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15. What are the deposit options?
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You may deposit money through Paypal, Visa, MasterCard. It is secure to do online transaction with us as we are Verified Business Member of Paypal.
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16. How do I deposit money into my YouHaveAProject account?
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Login to your account
Go to "Account Area"
On the Account Menu, go to "Payment Transactions"
Choose "Deposit Money", and enter the amount of money you want to deposit
(Deposit Service Charge: 2.9% plus $0.55)
Your deposit will reflect on your balance once we have approved your payment, it usually takes 2 days
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17. How do I deposit money into service provider's escrow account?
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Login to your account
Go to "Account Area"
On the Account Menu, go to "Payment Transactions"
Choose "New Escrow Payment"
Enter the amount of money you want to deposit, and the username of the service provider
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18. How do I cancel an escrow payment?
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Escrow payment has to been cancelled by service provider, or a
reasonable explanation is provided as to why service buyers would want to
reverse the escrow payment
This procedure is to avoid unmoral service buyers getting the
work and not pay
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19. How do I give rating and comment on my service provider?
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Login to your account
Go to "Account Area"
On the Account Menu, go to "Buyer Activity"
Pick the project and give rating on the service provider
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20. How do I post a Feature Project?
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When you Post Project, there is a checkbox for
Feature Project, $5 will be automatically deducted from your YouHaveAProject Account
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21. What are the benefits of listing Feature Project?
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Listing feature project
greatly increase the chance of receiving bids, and it gives confidence to
Service Providers that you are serious about getting this done. There is a
blue feature sign next to the project title, in the near future we will also
include feature projects in our RSS feeds so they would be viewable in
websites that promote youhaveaproject.com
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22. How much will you charge Service Buyers?
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It is completely FREE to post a regular project. We charge
ONLY $5 for feature project
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23. How do I cancel a project?
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Login to your account
Go to "Account Area"
On the Account Menu, go to "Buyer Activity"
Go to the project and choose "Close"
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24. How do I edit the project requirement that I already started?
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For minor details, you may notify service provider using the
PM system regarding the change
If there is a huge change in the requirements, we suggest
you close the project and post a new project
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25.How do I place bid on a project?
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Login to your account
Choose the project you are interested
Choose Place Bid under the project description
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26. Is it free to place a bid?
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Yes, it is absolutely FREE to place bid. But some projects are only for
Premium Members. To become a Premium Member, there is a $20 monthly fee
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27. How do I modify a bid that I've already submitted?
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Login to your account
Go to "Account Area"
On the Account Menu, go to "Provider Activity"
Edit your bid
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28. When should I start working on the project?
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We suggest you start working ONLY after you see service buyer has
deposited a reasonable amount of money into your escrow payment system, so you
know that they are serious about this project
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29. How do I deliver a project?
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Most people will deliver their work through email, it depends on the reference of your service buyers
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Service buyers will transfer money to your YouHaveAProject escrow account
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31. How much will you charge Service Providers?
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We offer a very competitive commission rate to our service providers. We
will only charge 10% commission from regular projects. If you are a frequent
service provider, we suggest you to become a Premium Member, so no
commission will be charged
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32. When will you process my withdrawal?
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It usually takes 1 week for withdrawal to be processed and we will send out money to your Paypal account.
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33. Why should I become a Premium Member?
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Frequent service providers can save more since NO COMMISSION WILL BE CHARGED
Premium members usually will gain more confidence from Service Buyers as many features are ONLY available
to Premium Member .Premium members are marked with special sign
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